Planned updates
Scheduled improvements are announced through support and in-app notifications before anything changes that affects your trading.
Documentation
Platform updates around market hours.
Know how FirmGated communicates planned updates, broker interruptions, and emergency fixes so you can protect live and funded routes.
How updates are handled
Planned downtime is announced through support emails and in-app alerts. Broker and Prop Firm Account outages may still affect routes even when FirmGated is online.
Broker or Prop Firm Account outages
Third-party outages or authentication changes at your broker or Prop Firm Account can affect FirmGated even when our platform is running fine.
Emergency fixes
Security fixes and critical patches take priority and may be deployed at any time.
| Type | FirmGated action | Trader action |
|---|---|---|
| Planned maintenance | We announce in advance and avoid changes around market open where possible. | Check in-app notifications before market open if a change is planned. |
| Emergency fix | May happen at any time when there's a critical issue. | Watch notifications and verify your active strategies afterward. |
| Broker or firm outage | Your broker or Prop Firm Account can have issues independent of FirmGated. | Check your notifications, protection settings, and contact support if a connection is affected. |